Issue: Lost Access to Email Account

If you have lost access to your email account, follow these steps to regain access to your ADAMftd account.

1. Contact Your Email Provider: Reach out to your email service provider to recover your email account. Follow their recovery process, which may include answering security questions or using a recovery email or phone number.

2. Update Email Address: If you regain access to your email account, update your email address in your ADAMftd account settings to ensure future access.

3. Use an Alternative Email for Account Recovery: If you cannot recover your email account, use an alternative email address to contact ADAMftd support.

4. Verify Your Identity: Prepare to verify your identity with ADAMftd support. This may involve providing information such as your username, previous email address, and other account details.

5. Contact ADAMftd Support:  Email support@adamftd.com with details of your situation. Explain that you have lost access to your email account and provide your alternative email address and any necessary verification information.

6. Follow Support Instructions: Follow the instructions provided by ADAMftd support to update your account with a new email address.

By following these steps, you can regain access to your ADAMftd account even if you have lost access to your email account.

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